Shipping Policy
Thank you for shopping with VITAL FORMULAS™. We are committed to fast, reliable delivery so you receive your Vital Formulas products as quickly and safely as possible—no matter where you live.
Order Processing Time
We work hard to ship your order quickly.
✔ Orders are processed within 2 business day (Monday–Friday)
✔ Most orders placed before 12 PM EST ship the same day
✔ Processing times may be longer during holidays or high-volume periods
Shipping Within the United States
Typical delivery timeframes:
✔ Standard Shipping (USPS/UPS): 2–5 business days
✔ Expedited Shipping (USPS/UPS): 1–3 business days
Shipping timelines begin after your order has been processed and handed to the carrier.
International Delivery Estimates
Typical delivery times:
✔ Standard International: 7–21 business days
✔ Expedited International (where available): 4–10 business days
Delivery times vary by location and may be affected by customs inspections or local postal services.
Customs, Duties & Import Fees
International customers are responsible for any fees required by their country, including:
✔ Customs duties
✔ VAT or GST
✔ Import taxes
These charges are determined by your government—not VitalMaxFormulas.com.
We cannot mark packages as “gift” or undervalue shipments. All customs information must be accurate and truthful.
Shipping Rates
Shipping costs are automatically calculated at checkout based on:
✔ Destination
✔ Package weight
✔ Shipping method selected
Some orders may qualify for promotional or discounted shipping.
Order Tracking
Once your order ships, you will receive a tracking number by email.
✔ Tracking information may take up to 24 hours to update
✔ If you do not receive tracking details, email us at Support@VitalMaxFormulas.com
Incorrect or Undeliverable Addresses
Please verify your address before completing checkout.
If a package is returned due to an incorrect or undeliverable address:
✔ We can reship your order once a correct address is provided
✔ A reshipping fee may apply
Lost, Delayed, or Stolen Packages
If tracking shows your package as delivered but you cannot locate it:
-
Check around your mailbox or doorstep
-
Ask neighbors or building management
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Allow 24–48 hours, as carriers sometimes scan packages early
If the package is still missing, contact us at Support@VitalMaxFormulas.com and we will help you investigate with the carrier.
Damaged Orders
If your order arrives damaged:
✔ Contact us within 7 days of delivery
✔ Photos may be requested for documentation
After verification, we will send a free replacement.
Questions?
If you have any questions regarding shipping, we’re here to help.
📧 Support@VitalMaxFormulas.com
We typically respond within 24 hours.
Company:
VITAL FORMULAS™ is a brand owned and operated by Vital Max LLC.
Vital Max LLC
6425 Bentwood Lane
Denver, NC 28037
United States
Customer Support: Support@VitalMaxFormulas.com
Website: https://www.VitalMaxFormulas.com